In business situations we often have to meet new people, and first
impressions are important to help relationships with new contacts get
off to a good start. However, the behavior that is considered polite may
vary depending on culture. Manners are important in everyday work
situations. What passes as good manners can also vary from country to
country. The best advice for people when planning a business visit is to
do a research into the social customs of the contry that they are
visiting. Modern technology means that there are now a number of areas
where the rules of behavior are evolving all the time, such as the
etiquette of using mobile phones, business letters versus emails etc.
Good manners are often simply a way of showing respect. So a good
guideline in these contemporary situations is to act in the same way
that you want other to act. Culture at work. Some cultures prefer
precise information. For example, if somebody is talking about data,
they use exact figures. It doesn’t matter if the information is positive
or negative. The information always needs to be clear and exact. Other
cultures sometimes use approximate figures. For example, somebody might
say ‘sales figures increased by almost 25% when the exact figure is
21%.This is used to make negative data sound more positive.
There are different ways to collect and manage data. Increased use of
the internet in recent years means that more data about individuals can
be collected and stored than ever before. Some of this information is
used to analyse people’s buying habits.
Some argue that the collection of so much data about individuals can
help with efficiency and improve customer service. For example, when
buying goods online, a company can retain delivery details, which means
that when you buy from that company again you are not required to
complete your delivery address, etc. choices that customer make mean
that a company can collate information and inform customers when other
similar items of interest are available.
However, others are uneasy that compainies and organisations are able to
collect and retain so much information about individuals. They question
what use the information will be put to. Some civil liberties groups
argue that we live in a time of unprecedented electronic surveillance
when every transaction and movement can be monitored.
There are different areas that a company is involved in. companies can
be divided into sectors-those that:
-produce goods (manufacturers)
-provide services (service providers)
-sell goods to the public (retailers)
-are involved in TV, film and publishing (media).
Some companies concentrate on one main activity, while other are
involved in more than one sector. For example, General Electric is a
multinational company which is involved in a number of different areas
such as manufacturing technological products, offering financial
services and media.
It is possible to classify business activity into three sections:
Primary business activity discribes axtractive areas such as
agriculture, mining, fishing etc. this type of activity generally
focuses on extracting and utilizing resources provided by nature.
Secondary business activity includes manufacturing and construction
industries(those that make, build or assemble products, e.g. car
Tertiary activity includes businesses that provide services (e.g.
banking, public transport, web design).Services can be divided into
direct services that are offered directly to the general public and
commercial services, which deal with other businesses. However, many
businesses(e.g. banking)offer services which are used by the public as
well as by other commercial companies
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